Frequently Asked Questions
Having a printer break down on you unexpectedly will cause major
problems in your work environment and cause many delays and frustrations.
By having your printer serviced on a regular basis, regardless of
whether or not it is displaying evident problems, could save you
from the hassle of being printer-free for a day or more. Having
your printer cleaned quarterly will save you the cost of having
the dirt in your printer interfere with other mechanisms, causing
even greater damage and cost. Regular replacements of parts such
as pick-up rollers and ozone filters, small and economical items,
could avoid problems such as paper jams, accordion jams, and multiple
What is S.O.M.A’s
Managed Printing Services?
A: S.O.M.A’s Printing Services
is a full-service maintenance agreement that provides hardware financing,
installation, toner (LASER
LIFE PROGRAM) and support. Our agreement delivers a predictable
monthly payment adjusted annually based on what you actually use.
What's included in
my S.O.M.A MPS solution(s)?
A: Your S.O.M.A Printing Services
contract may include the following: hardware, hardware installation,
preventative maintenance, break/fix service, and our genuine remanufactured
How does S.O.M.A determine
a MPS program to your specific needs?
A: S.O.M.A defines your printing
solution by product, term length, and estimated number of pages
How does S.O.M.A create
A: S.O.M.A follows these simple
steps 1) Confirm the Printer, 2) Identify your estimated monthly
page volume, 3) Choose your contract length (2 to 5 years), 4) Define
your accessories, 5) Choose your service level (same day onsite
service, next day onsite service)
How does the customer
view their usage and account status?
A: Viewing your recent solutions
requires a user login and password. Once you are on the MPS service
you go to our home page, simply log-in using you dedicated User
ID and Password
How does S.O.M.A determine print volumes?
A: We can
evaluate your print volume several ways.
• Use Web Jetadmin
• Determine how many reams of paper you use weekly or monthly
• Use the Config page as your bench mark of pages and then measure
How does S.O.M.A know
how many pages I'm printing?
A: Rather than monitor the number
of pages you print, we monitor the number of print cartridges you
procure. Page numbers are defined by measuring cartridge yield and
usage. Yield standards are based on 5% coverage for one 8.5x11 page.
What term length
are available for S.O.M.A MPS Services?
A: Available term length is 12
months or custom lengths can be purchased for 60-month, 48-month,
36-month and 24-month.
What level of service will the cusomer expect
from S.O.M.A’s MPS Service?
Same Day, Four-hour response, standard
business hours. Service is available during the coverage window,
eight hours per day between 9:00 a.m. and 5:00 p.m. local time,
Monday through Friday excluding all major holidays. An S.O.M.A authorized
Technician will arrive to begin hardware maintenance service within
four hours after the service request has been logged. For service
requests received after 5:00 p.m., response time may be carried
over to the next coverage day. All response times vary and are subject
to local availability.
I have several different issues with my laser. It makes a funny noise and sometimes I see streaks on the printout. What should I do?
All printers are different and they all seem to have their own traits. Click here to review some things that could be the cause of your problem(s).